The Single-Swap concept
2. Delivery of a new device
You will receive your new device shortly after reporting the claim.
3. Return the damaged device
Follow the instructions for the return process which you will find in the box with the new device.
4. Case is closed
The case is closed when our claims center receives the damaged device. You will not receive your old device again.The Box'n'Return concept
1. The device is damaged
Report your claim by filling out the online form here.An empty box with a return label will be sent to your address.
2. Send the damaged device
Place your damaged device in the empty return box you have received. Follow the instructions for the return process to the repair shop.
3. Repaired or replaced
When we have received your device, it will either be repaired or replaced depending on the damage.
4. Receipt of device
Either your repaired device or a new device will be returned to you. And the case is closed.